Reference

What governs your account and how we operate

When you open an account with us, you enter an agreement that covers how you use the platform, how deposits and withdrawals through bKash, Nagad and Rocket are processed, and what happens when something needs clarification.

Account agreementPayment processing rulesDispute resolutionEligibility criteriaJurisdiction notice
Nagad888 What governs your account and how we operate
COMPLIANCE & SECURITY

How we handle data, payments and account protection

We process your personal information, payment records and game history in line with data-protection principles and retain them for as long as your account remains active or as required by audit obligations. Payment data for bKash, Nagad and Rocket deposits is encrypted during transmission and stored securely; we do not share wallet PINs or sensitive banking details with third parties. You can request a copy of your account data or ask us to delete information we hold after account closure by contacting support.

Data handling

We collect your name, mobile number, wallet details and transaction records to operate your account; this information is held securely and used only for payment processing, identity verification and customer support.

Cookie use

Our site uses session cookies to keep you logged in and remember your language preference; we also set analytics cookies to measure traffic and improve the lobby experience, which you can disable in browser settings.

Account security

You protect your account by choosing a strong password and keeping your OTP codes private; we add a second layer by verifying withdrawals against the mobile number or wallet you registered, so even if someone guesses your password they cannot take funds without your phone.

Retention & deletion

We keep transaction logs for six years to meet audit requirements, but you can request deletion of marketing data or ask for a full export of your personal information at any time through the account-settings panel or by emailing support.

LEGAL CONTACT

How to reach us about terms, disputes or account queries

If you need clarification on any clause in our legal terms, want to report a payment issue, or need help with an account dispute, our support team handles those requests directly. We respond to live-chat messages during peak hours and email inquiries within one business day. For formal disputes or requests that require documentation, email gives you a written record.

Live chat Open the chat panel from any page when you are logged in; our team answers questions about account rules, payment holds and eligibility in real time during Bangladesh evening hours.
Email support Send your query, account number and any screenshots to our support email; we review legal and payment disputes within one working day and provide a written response.
Account centre Log in and visit the Account Centre to see your transaction history, upload verification documents for withdrawal review, and check the status of any open dispute tickets.

Common questions about eligibility, payments and disputes

You must be of legal age in your region and located in a jurisdiction where online gaming platforms are permitted. We do not accept registrations from restricted areas; eligibility depends on local law where you live.

All deposits must come from a bKash, Nagad or Rocket account registered in your own name. If we detect a mismatch during withdrawal verification, we will freeze the transaction and ask for proof of wallet ownership before releasing funds.

Withdrawals go back to the same wallet you deposited from, as a security measure. If you need to change your registered mobile number, contact support with ID proof and your new wallet details; we will update your account after verification.

Open a support ticket through live chat or email, include your game round ID and describe what happened. We review the server log and provider record; if an error occurred, we credit your account or reverse the bet as appropriate.

You can ask for a full export of your personal data, transaction history, and any documents we hold. Submit the request via email or the account-settings page; we deliver the file within seven working days in CSV or PDF format.

We update terms when regulations shift, new payment methods launch, or our service offering changes. You will see a notice on your next login after an update; continued use means you accept the revised agreement.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.